Last Updated: 22 September 2026
1. Our Commitment
At Lovely Layers, we carefully select and prepare every saree before it is shipped. We want you to have a smooth shopping experience and receive the product you ordered in satisfactory condition.
Because sarees are fashion products and may vary slightly in colour and appearance depending on lighting, photography and individual screen settings, customers are encouraged to review product photographs, descriptions and details before ordering.
2. Order Cancellation
Orders may be cancelled before they are shipped. Please contact us as soon as possible with your order number. Once an order has been dispatched, cancellation may no longer be possible and the request may be handled under the applicable return/refund process.
3. Damaged, Defective or Incorrect Product
If you receive a damaged, defective or incorrect product, or an item is missing from your order, please contact us within 48 hours of delivery. We may request your order number, photographs of the product and packaging, and a short video where appropriate. Please retain the original packaging until your request has been reviewed.
4. Return Eligibility
A return will generally be considered where the product is damaged during delivery, defective, incorrectly shipped or significantly different from the product ordered.
The saree should be unused and in its original condition, with original packaging, tags and accessories where applicable. Products that have been worn, washed, altered, stained, perfumed or otherwise used may not be eligible for return.
5. Change of Mind
Because sarees are carefully selected fashion products, change-of-mind returns are subject to the return eligibility stated on the relevant product or order page. Customers are encouraged to check colour, fabric, length, design, description and blouse details before ordering.
6. Refunds
If a return is approved, we will process the applicable refund after receiving and inspecting the returned product. The refund will generally be made to the original payment method or another suitable method, subject to payment-provider processing requirements. Bank/payment-provider processing times may vary.
7. Return Shipping
If the return is due to a confirmed damaged, defective or incorrectly shipped product, Lovely Layers will determine the appropriate return-shipping arrangement. For other approved returns, applicable shipping or return costs will be communicated before the return is processed.
8. Exchange
Where available, an exchange may be offered for an eligible damaged, defective or incorrectly supplied product. Exchange availability depends on stock. If the same product is unavailable, an applicable refund may be offered instead.
9. Product Variations
Handcrafted, printed or textile products may have minor variations in colour, texture, weave or finish. Such natural variations do not necessarily constitute a defect. Actual colours may also appear slightly different depending on device display and photography conditions.
10. Failed or Cancelled Orders
If payment has been successfully received but an order cannot be fulfilled by Lovely Layers, the applicable amount paid for that order will be refunded. Where an order is cancelled before dispatch and a refund is applicable, we will initiate the refund through the appropriate payment method.
11. How to Request a Return or Refund
Please provide your Order Number, Customer Name, Registered Mobile Number, Reason for Return and photographs/videos where applicable.
Email: support@lovelylayers.in | WhatsApp: +91 9884409905
12. Policy Changes
Lovely Layers may update this Refund, Return & Cancellation Policy from time to time. The latest version will be published on this page.
Contact Us
Lovely Layers
No 16 Srinivasa Nagar, Ponni Amman Medu, Kolathur,
Chennai, Tamil Nadu – 600110, India
Email: support@lovelylayers.in
WhatsApp: +91 9884409905
Website: lovelylayers.in
Lovely Layers — Curated with care.